Booking, Cancellation & Refund Policy
Effective Date: 16 October 2026 • Document Version 1.0 (PSARA & Statutory Compliant)
1Booking Requisition & Administrative Approval
When a client submits a manpower requisition through the platform (whether for Temporary, Permanent, or Advance deployment), the booking is created with status Pending Approval.
Garuda Security Operations Managers audit the requested schedule, site location, duty feasibility, and candidate availability. Checkout and payment options remain strictly locked until administrative approval is granted. If the service scope requires customized billing, an official quotation is issued, which requires customer acceptance prior to payment unlocking.
2Server-Verified UPI Payments & Invoicing
Approved payments are processed via server-generated dynamic UPI QR codes and official payment gateway channels. The system does not confirm bookings based on browser notifications or client-side screenshots.
A deployment status transitions to Paid and Confirmed strictly after server-verified bank reconciliation or cryptographic webhook signature verification from our banking provider. Each confirmed payment immediately generates an official Garuda Tax Invoice Receipt with an immutable serial number (e.g. REC-2026-XXXX).
3Cancellation Prior to Deployment (Temporary & Advance Bookings)
4Permanent Service Contract Terms & Renewal
Permanent deployments are executed on defined multi-month contracts (standard minimum 6 or 12 months).
- Notice for Termination: Either party may terminate permanent service by providing a minimum of 30 days prior written notice.
- Early Termination Fee: If terminated without standard notice, 1 month billing is payable in lieu of notice to ensure duty continuation and guard relocation.
- Contract Renewal: Permanent contracts renew automatically unless notice of non-renewal is submitted at least 30 days before expiration.
5Refund Processing Timelines & Modes
Eligible refunds approved by administration are credited directly to the originating UPI Virtual Payment Address (VPA) or bank account through our banking partner within 3 to 5 business days. A system refund voucher is issued and logged in the customer's portal.